Practice Area: Globalization Advisory
Meritum draws upon its considerable experience to help clients maximize benefits of service globalization initiatives. Our engagements move beyond simple wage arbitrage by focusing on the business imperative. We tailor the solution to fit client needs by incorporating re-engineering and automation into the solution set. Our methodologies, tools and templates enable us to significantly compress program timelines without compromising the quality and impact of the initiatives.
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Benchmarking Current State |  |
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Defining Future State Operating Model | |
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Building a Robust Business Case | |
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Due Diligence & Contracting | |
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Implementation Planning & Migration | |
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Internal cost structure
Organizational construct — hierarchies, geographical dispersion, roles and responsibilities Processes and associated metrics |
In-house vs. Outsource
Vendor vs. Captive Geography: Asia, Latin America, Eastern Europe... Approach: Transform and outsource vs. Outsource then transform |
"What-if" scenarios
Total cost of ownership for program Initial "one-off" investments vs. steady state |
Initial Vendor short
listing
Vendor price and quality assessment Contract structure |
Migration plan — knowledge transfer, infrastructure set-up
Pilot launch |
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Robust tools & templates to accelerate data collection, metrics and analysis
Database of typical opportunities to identify quick hit/low hanging fruit |
Proprietary approach for rapid outsourcing assessment
Offshoring vendor database Comprehensive methodology |
Template financial models for rapid customization
Robust transition scenario models Offshore price benchmarks to enable accurate assumptions |
Tried and tested RFP
design and negotiation strategy
Database of contractual terms/conditions and SLAs |
Hands-on experience in implementation planning, governance, communications, Standard Operating Procedures and transitional PMO | ||||||||||||||
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For more information, view the Globalization Advisory Case Study.